This is a great spoof video, imagining that a Starbucks branch decided to model itself on a church. It's hilarious, but it's also slightly uncomfortable as it makes us see our church with a newcomer's eyes. I have to admit, there's a chance that I might sometimes sound or act just a little bit like some of these people, without really realising it.
Of course the "tragedy" is that that couple just wanted some coffee. And the coffee branch stopped them getting it, and put them off trying again. If you substitute "to know Christ" for "some coffee", it raises the stakes a bit…