Retail Policy

The Good Book Company is proud to partner with local and commercial retailers all across the country and the globe! If you are interested in beginning a partnership with us, we have included some helpful information below. If you have any concerns, our Customer Service team is always happy to answer questions and give recommendations.

Establishing an Account

If you are a retailer that has never placed an order with The Good Book Company, please contact our Customer Service Department at 866-244-2165 (8:30am-5pm EST) to place your first order. We ask that first-time customers submit a tax-exemption certificate and pay with a debit or credit card.

Ordering and Payment Methods

All retail orders need to be placed by phone at 866-244-2165 (8:30am-5pm EST) or by emailing info@thegoodbook.com. Once your account has been established, all orders will be invoiced. Invoices are sent to the email address listed on file, and must be paid within 30 days of shipment, unless otherwise agreed upon. Invoices may be paid by check, credit card, or debit card. Visa, Mastercard, American Express, and Discover are all acceptable. Checks should be made payable to The Good Book Company.

Please mail checks to:
The Good Book Company
1805 Sardis Rd N
Suite 102
Charlotte, NC 28270

Shipping

The Good Book Company is happy to offer free shipping to all of our retail partners. The only time shipping will be charged is in cases of international shipping or drop shipments. The Good Book Company also has the ability to charge FedEx or UPS collect accounts. If you would like orders to be processed via a collect account, please contact the Customer Service Department.

Drop Shipments

The Good Book Company will process drop-ship orders upon request. If drop ship orders are under $100, the retailer will be charged standard consumer shipping rates. Drop shipment charges will be assessed on the invoice as a “Drop Ship Fee.”

Returns

The Good Book Company will process returns for our retail partners within 1 year of placing the order (unless otherwise agreed.) To return an order, you must email returns@thegoodbook.com and include the titles, quantity, and the invoice number(s). You will receive a return authorization number and further instruction by email. Once the return is received, you will receive a credit to your account. Checks or debit/credit card refunds may be available upon request. If there is no invoice number provided, the return will be processed at a 55% discount, unless you are notified otherwise. Damaged return items will not receive credit. Shipping charges are non-refundable.

Discounts

Our trade partners receive a 45% discount on all products unless otherwise agreed upon. If you have any questions about your discount, please contact the Customer Service Department.

All of these terms are subject to change with or without notice. Exceptions to these terms may be made on a case by case basis.