866 244 2165

Our friendly and knowledgable customer service team are available toll free at the number above.

Lines open: Monday to Friday, 8am - 4pm EST (excluding bank holidays & Wednesdays where we meet to pray between 3:30 and 4:00)

admin@thegoodbook.com

Please get in touch with any questions, problems, or suggestions you might have. We'll get back to you within 1 business day.

 

The Good Book Company

170 West Main St.
Suite 100
Purcellville, VA 20132

Frequently Asked Questions

Q Oops, I used the wrong address or I have forgotten to add something
A Please call our customer services team and they can help

Q How do I remove something from my basket?
A If you click on view Basket on the right hand side of the selected product you will see a red 'X'. Click on the red 'X' and it will take it out of your basket.

Q Do you sell gift cards?
A Yes we do. You can email them to your recipient.

Q My discount code isn't working
A Please contact our customers services team.

Q What is your refunds and returns policy?
A Please see our refunds and returns policy.

Q Which payment options do you accept?
A Payments by debit or credit card are our preferred methods, but regular customers will normally have the option to pay by invoice, dependent on the value of the order. If paying by check, please make them payable to The Good Book Company and mail them, with corresponding invoice number(s) if possible.

Q What are your delivery times?
A We have a variety of delivery options. Please see our Delivery page for more details or contact us for any special requirements.

Q How can I access my ebook?
A Download links will be included in your confirmation email. By clicking on them you will then be able to download them onto your desired device. See our guide on how to install them on your device. If you have any trouble, please do contact us and we’ll help you access them.

Q Where do I put my discount codes?
A If you 'view basket', will see an option for ‘Discount Code’ on the right-hand side of the screen, just above the red ‘Proceed to Checkout’ button. Click or tap this and it will reveal a box where you can add your code.

Q How do subscriptions work?
A Once you sign up to our Bible Reading Notes subscription you will be sent out a copy each quarter, so you will receive a total of 4 copies throughout the year.

Q How do I view and amend my contact details?
A If you have set up an account with us, you can go to ‘my account’ and choose the My Profile option to update your personal profile or the My Details to update your email address or postal addresses.

Q I am an author. Will you publish my book?
A Please visit our guidance for authors page.

Q What are your standard hours of operation?
A Our standard hours of operation are 9am-4pm EST (excluding bank holidays). Note that on Wednesdays we meet to pray between 3:30pm and 4pm.